Refund policy

Refund Policy

At GromVolt, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Controllers. If you are not entirely satisfied with your order, we offer a straightforward refund process. Please review the terms below.

Eligibility for Refunds

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in original condition, unused, and with all accessories and packaging intact.
  • Defective or damaged items due to manufacturing issues are eligible for a full refund or replacement.
  • Refunds are not applicable for items damaged due to misuse, neglect, or unauthorized modifications.

Non-Refundable Items

  • Software or digital content (e.g., firmware downloads) once activated.
  • Customized or personalized products.
  • Items purchased during clearance or final sale events.

How to Initiate a Refund

To start a refund request, please contact our support team via email at [email protected]. Include your order number, the product name, and a brief description of the issue. We will provide you with a return authorization and shipping instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • We recommend using a trackable shipping service for returns, as we cannot be held liable for lost packages.
  • Shipping costs are non-refundable, except in cases of our error or defective products.

Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days and credited to your original payment method.
  • If you have not received your refund after 10 business days, please email us at [email protected] for assistance.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please email us at [email protected] with your order details.

Contact Us

For any questions regarding our refund policy, please reach out to us at [email protected]. We are here to help.