Faq
Frequently Asked Questions
Orders & Payment
How can I place an order?
Simply browse our selection of Keyboards, Mice, and Controllers, add your desired items to the cart, and proceed to checkout. You will be guided through the payment and shipping information steps.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after it's placed?
Orders are processed quickly. If you need to make changes, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $75.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days within the continental US. Expedited shipping options are available for faster delivery. International orders may take 10-20 business days depending on customs.
Do you ship internationally?
Yes, we ship to most countries. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items in new, unused condition. Please initiate a return by emailing [email protected] with your order number and reason for return.
How do I get a refund?
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days. You will receive a confirmation email once the refund is issued.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In such cases, we will provide a prepaid return label.
Product Support
Are your products compatible with all devices?
Our Keyboards, Mice, and Controllers are designed to be compatible with most modern PCs, Macs, and gaming consoles. Please check the product description for specific compatibility details before purchasing.
My product is not working correctly. What should I do?
First, try basic troubleshooting steps such as checking connections, replacing batteries, or reinstalling drivers. If the issue persists, please contact us at [email protected] with your order number and a description of the problem.
Do your products come with a warranty?
Yes, all GromVolt products come with a 1-year limited warranty against manufacturing defects. This covers hardware malfunctions but does not cover damage from misuse or normal wear and tear.
Account & Contact
Do I need an account to shop?
No, you can complete your purchase as a guest. All order-related information will be sent to the email address you provide during checkout.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.